PA Essentials Self-Help for Quick How-To’s
IN THIS ISSUE: White Paper Preview: Preparing for Sarbanes-Oxley New Features for ExpenseLink: Fax Imaging New Features for ExpenseLink: Intelligent Workflow PA ESSENTIALS: Year-End Reconciliation Year-End Checklist Self Help for Quick How-To’s UPCOMING NEWS AND EVENTS: PERSPECTIVES Customer Conference March 20-23, 2005 New Orleans Hold the Date! International Accounts Payable Professionals (IAPP) April 24-28, 2005 San Diego Financial Executive International (FEI) May 19-22, 2005 Chicago October SmartTalks Web Seminar SOX: Taking Control Through Expense Management Have a comment or a suggestion for a Gelco Advisor Article? Contact Us >	The next time you have a question about how to use ExpenseLink®, try clicking the Self Help link you’ll find under the ExpenseLink Home tab. The link will open up the Gelco Self Help tool and let users and Program Administrators quickly find answers to their basic questions about ExpenseLink. Once you open Self Help, all you need to do is type and submit your question. The Self Help system then quickly produces the answer. Every day, 47% of ExpenseLink users and Program Administrators open Self Help to look for an answer. Self Help supplies the correct answer to their question 97% of the time. When you submit a question Self Help sorts through an information database that contains the same information our Call Center analysts use. The system will then display several possible answers to your question. Click the topic you’re looking for and Self Help will provide a detailed response. You also have the option to choose the Frequently Asked Questions tool to see if your question is already listed — and maybe find answers to questions you haven’t come across yet. For more information about Self Help and to review the procedures for using it, click here. A Self Help Webinar will be released soon to demonstrate the Self Help tool.