The Self Help Advantage Most Commonly Asked User Questions
IN THIS ISSUE: First Quarter, 2005 Release Launch: Gelco’s Expense Solutions Go Global Client Conference Review: PERSPECTIVES 2005 Around the World: Gelco Global Capabilities PA ESSENTIALS: New Gelco Customer Support Services Discover Audit Files Month-end Reporting Schedule 2005 Most Commonly Asked User Questions Gelco Call Center Holiday Hours NEWS & EVENTS: Upcoming Gelco Virtual Client Conference Gelco SmartPaper on Sarbanes-Oxley (85kb .pdf download) May 2005 Gelco SmartTalks Gelco SmartTalks Archives Upcoming Trade Shows Have a comment or a suggestion for a Gelco Advisor Article? Contact Us >>	User inquiries have the potential to take up a lot of your time and distract you from your day-to-day duties as program administrator. To help you deflect some of the incoming phone calls and e-mails, Gelco created Self Help, an information tool located within ExpenseLink® and Ceridian Expense Manager™. Self Help provides your users with an easy-to-use search option as well as a convenient “Most Frequently Asked Questions” section. Self Help is accurate and saves you time and money – 95% of all questions asked are resolved through Self Help. Next time you receive one of the following commonly asked questions from a traveler, ask the caller if they tried Self Help first. When will my expense report be paid? What is the expense report confirmation number? How do I get details on a submitted expense report? How do I change my user status? What is my user status? I get the message "the username you entered is already being used on this account." What does this mean? What is my authorization number? How can I cancel an expense report? Why haven’t I been paid yet? How do I add banking information? What is my password?