Extended Global Client Support

We are pleased to announce that the Gelco Call Center Support now has extended hours that will represent Monday-Friday 7am-7pm in all clients local time zones around the world.

All support is in English and Gelco will support a 24 hour resolution or status time commitment.

Gelco provides the following support to Program Administrators via e-mail or phone:

• Technical support (passwords, browsers settings, printing issues, fax imaging issues etc.)
• Solution navigational support
• Account profile changes
• Consulting/best-practice support
• Reporting assistance

Other support offered includes:

• End user technical support
• Self Help is available online within the solution 24 x 7 (English only)

Gelco now offers toll-free phone numbers for several international locations:

• Access Code + 800 300 3000 (Japan, Singapore, Taiwan, UK, Germany, France, Italy, and Netherlands)

A non toll-free number exists for organizations outside the above countries:

• Access Code + 1 952 942 2440 (Other Intl Countries)

US/Canada phone numbers remain the same:

• 1-800-444-6899 Technical Support
• 1-952-947-1501 Customer Service

If you have any questions about the service Gelco provides, please contact Customer_Service@gelco.com