Gelco Resources – Know how to use them

Gelco offers many resources to educate and support our clients. It is our goal to help you do your job and to see that you realize the value and desired results from your expense management solutions. In order to enhance the account support you receive from Gelco, we recently implemented a two-tier account management structure. This new model was developed to ensure you have the most current information on Gelco’s solution offerings as well as multiple touch points at Gelco. We are committed to providing you with the most valuable ongoing client experience!

Dedicated Account Manager
All accounts have an Account Manager assigned to act as the day to day contact for consulting, issue resolution, solution optimization and new enhancements. If you do not know who your Account Manager is, you can call the team at 800-444-6588 or contact John Rees, Manager of Client Relations at john_rees@gelco.com or 952-947-8145

Strategic Account Manager
Some accounts may find they have a Strategic Account Manager assigned at various times to help grow your business and develop a company-wide, global, end-to-end solution for your T&E needs.

Gelco Client Website
This dedicated client website has everything you need to implement, educate and communicate your expense management program and is located at www.gelcoexpense.com/support

Gelco Customer Service

• 24 / 7 online self help knowledgebase
• Gelco Call Center support M-F 7a-7p in your local time zone via email or phone
• customerservice@gelco.com   
• 1-800-444-9532 (US & CA)
• 1-800-218-2172 (Ceridian)
• access code + 800-3000-3000 (Japan, Singapore, Taiwan, United Kingdom, Germany, France, Italy, and Netherlands)
• access code + 1-952-942-2440 (Other International Countries)